Nedbank still sinking

Never I My whole life have we experienced such poor service my wife has been a loyal customer for over 30 years 2 months ago they hacked her account *****ing over R100000. 00 out of it they froze her accounts now she needs to pay her bills and she can't because everytime she tries to launch the app at the branch it declines the little, incompotent useless rude attitude driven girl at the front desk shouldn't even work as a butchers assistant nevermind customer service, divolging our problem to the women behind us. Yes my wife was frustrated after 2 hrs and raised her voice. Still why 2 hours of struggling Now you will not catch us in a Nedbank again closing all our accounts and going back to old school banking at the opposition. Nedbank was known for its good service NO more I'm affraid loss of a good customer, Revenue to the bank and word of mouth that goes a long way Unlucky NEDBANK BEDFORD GARDENS. You should go back to the drawing board regarding service and shame on you customer service girl many people out there want the work not just the pay yes you Tshepang.