Nedbank still refuses to help

I am still shocked at what Nedbank is taking me through, after all the **** promises they have made over the phone. I continue to stay on street and eating nothing while Nedbank has frozen my account still. On Wednesday the 1st July i recieved a call from a Nedbank employee claiming my account was unfrozen and working, only to get to the ATM and realise i still cannot access my money. The worst part is that Nedbank is still deducting a monthly service fee for an account they have frozen. All my money will go into monthly fees before i can actually use it. What exactly are you doing to help me Nedbank?