Nedbank *****s your money!!

<p>On Friday 3 February 2017, I was contacted by Nedbank's credit card devision to enquire about payment on my credit card. I made an arragement to pay R1000 on Monday 6 February 2017 and it was accepted. On Sat 4 Feb I received an sms to inform me that R2708 was deducted out of my current account. The sms read APO and a number. I contacted my branch (Pick 'n Pay Princess crossing) and was informed that the APO was for my credit card. I was extremely upset because I had made an arrangement the day before to make a payment of R1000. I then went onto the Nedbank website and app**** for a reversal of the debit order.</p> <p> </p> <p>I was contacted by a consultant on Tuesday 7 Feb to inform me that the APO was not a debit order and that I could not reverse it via the website. I then went to my branch at Princess Crossing and asked for assistance. The branch manager spoke to the card division and I was told that R1000 was going to be kept as payment towards my credit card and that they would return R1700. I waited for two days and when there was no money that was payed back into my account, I returned to my branch.</p> <p> </p> <p>The branch manager spent 40 min on the phone, got passed from division to division and was cut off about 3 times. When he eventually got through to someone competent enough to help with the query, he got told that I would not get back the money deducted out of my account. I was furious!!!</p> <p> </p> <p>Now I have a few problems with how this was handled. First of all, this money was deducted WITHOUT my consent,and AFTER I had made an arrangement for payment. It is obvious that it was never recorded on the system. But my biggest problem is that I was informed on Thu 9 Feb that I would get back R1700 of the amount that was deducted, and it would be in my account in 24-48 hours.</p> <p> </p> <p>And then on Sat 11 Feb, I got told that I WILL NOT BE GETTING THE MONEY BACK THAT NEDBANK SAID THAT THEY WERE GOING TO PAY BACK. I sincerely hope that Nedbank contacts me immediately with a solution to this matter. I have never received such poor service and empty promises from anyone.</p>