Nedbank *****s Money

Nedbank has done it again. Firstly,They went into my account and debited my account without my permission. This is called *****ing.

Secondly, I called the Nedbank Personal loans contact centre and the first consultant I spoke to referred me to the incorrect department for assistance. The department I was referred to, that consultant tells me that I do not have an account with them.

I didn’t transfer my call to that department, so I have no idea why I was transferred to the wrong department which made me much more angrier and that consultant hung up on me.

I worked for Nedbank before as a consultant for Card Division and never in my life were we taught to hang up on clients no matter how rude or angry they sounded. I demand an apology from both consultants. If not, I will take this further.

You never cease to amaze with your ridiculous service along with your consultants who are just in a rush to end a call.

I am a frustrated client at the moment