NEDBANK *****S ITS CLIENTS MONEY

If i could i would have given lower than 1 star. I tried to buy airtime on the money app. The payment went through but no airtime was processes. I logged a complaint and have waited for 5 days with no response. I have since found out that the bank never sent my payment to my service provider. Nedbank has since refused to process my refund and after complaining nothing changes. I have been a loyal client for 4 years and yet Nedbank keeps disappointing me with its bad service and ********* behavior.