NEDBANK *****S FROM YOU AFTER THEY CANCEL YOUR REQUEST FOR HOMELOAN CANCELLATION

We requested Nedbank to cancel our PAID UP home loan (shareblock) in early May.

After settling the R143 outstanding amount IN THE BRANCH on the 17th - and emailing a letter requesting the cancellation on the 24th of May, we finally received written confirmation that the attorneys had been instructed to cancel the bond on the 6th of June.

Today, 1 August, we were again suddenly debitted a R69.50 "service fee", 2 months after the request.

When we queried this, we were informed that the bond has not been cancelled and to follow up with the cancellation attorneys. We duly call them - only to discover that they have received a WRITTEN INSTRUCTION from the Homeloans Operations Manager, withdrawing the cancellation instruction!

NEDBANK is completely ignoring any instructions for cancellation and just debitting away as they please! This is tantamount to theft and any efforts to resolve the matter are just frustrated by Call Centre runarounds and no access to anyone!

What's even worse is that the loan with Nedbank was paid up on 2 May - early - since we paid extra into the so-called "Access facility" and then were unable to access it when we needed to - what a joke! Regardless, you can email and call SERVICE "SPECIALISITS" and the call centre until you are blue in the face and still they will continue to frustrate any action to actually DO WHAT YOU ORIGINALLY ASKED!

DO NOT TAKE A LOAN FROM NEDBANK UNLESS YOU ARE PREPARED TO PAY FOR LIFE!