Nedbank *****s from my account

<p>On Thursday I received a call from Nedbank claiming that I owed approx R5000 on an account I use mainly for my bond payments. After spending all my airtime to call them to find out that it was for a personal loan that I do not have. I then ran out of money and had to travel to Fish Hoek Main Road branch, where Natalie behind the counter laughed at me for being upset but could not actually help me because it was a Home Loan problem!!!! Nor could branch manager or financial manager help me. I finally got a call from call centre agent Tiffany later that day admitting that R5000 had been deducted from my account in error and would be returned within three days. No apology just an attempt to blame me anyway. And then Monday their automated call centre calls to tell me I am still overdrawn and I better fix it. I call call centre again and they promise the money will be repaid. It has been but only R4871 not the full R5000. So they have short-changed me R129, charged me to print out a statement, charged me for the debit order that was THEIR ERROR and then charged me to put the money back, let alone the petrol and cell phone time their stupidity used up. Really Nedbank are you so desperate to make a profit that you are now blatantly *****ing from your clients!!!! No apology, and not the full amount repaid!</p>