Nedbank *****ing my Money

I went to Nedbank Northgate to increase my payment limit this morning from R500 000 to R3.5mil per day as I needed to make urgent payments to suppliers. The business manager Katuma informed me that she needs to get authorization from head office and she will call me before 3. At 15:45 i called the branch and after 25min holding while she was on the phone they put me through to a team leader. he said he will find out and let me know.<br> <br> 16:30 Katuma called me to say they havent heard anything as they can only send emails and i will just have to wait. I informed her that i will get penalties if i pay late and if its not sorted by 5 i will close my account and move all funds to FNB. she called again and said she had to speak to my customer to find something out but said she had no idea what to ask and to who to speak to. even asked me if i knew who she could speak to. i asked her alot of questions and she could not give me any answers. and there was no branch manager in sight.I feel that Nedbank are ******* by not allowing me to take my own money out of my account. this is definitely going to the banking ombudsman and every social media platform i can find. NEDBANK YOU ARE PATHETIC