Nedbank *****ing money without permission - Loans

<p>On the 15th of December, I had my peronal loan deducted without my permission, I phoned to have it reversed. Knowing this, I phoned the collections department to check that my homeloan doesn't go off before the last day of the month, as I only get paid on the last day, the consultant (unfortutantely I never took her name) assured me it's going off on the last day of the month. </p> <p> </p> <p>Now this morning, the 21st, I received an SMS from Nedbank stating my homeloan is going of on the 23rd... I phone them. call center agent by the name of Esmé Davids tells me the debit order has already been loaded and is going off on the 23rd... again, without my permission, even after phoning on the 15th.</p> <p> </p> <p>I asked to speak to management, no one is apparently available as they're in a meeting.</p> <p> </p> <p>Pathetic service, I've been a Nedbank customer for around 8 years, Debit account, Credit card, home loan, vehicle loans, numerous personal loans, and this is the service one gets, I'm actually considering changing bank. Pathetic to say the least.</p> <p> </p> <p>Now whilst on holiday, to sit without a bond installment is an absolute disaster. The solution, "Sorry, phone back the day the debit order goes off and have it reversed" - which takes 24 hours, which means there will be ZERO money available to my wife and I for 24 hours, because Nedbank doesn't have the common decency to PHONE their clients and get verbal confirmation of earlier debit orders to go off, who reads and responds to SMS?! Especially for something as important as earlier debit orders for LARGE amounts of money for home loans, it's rediculous... bordering on insane.</p> <p> </p>