Nedbank ***** from loyal customers

Nedbank *****s from customers, then passes the buck until their customers give up, or forget. I ordered from their Greenbacks reward programme in December last year, and have still not received my 2 items 6 months later. The previous year I ordered a Christmas present for my son more than a montb before Christmas, which was delivered a day before Christmas, but now 6 months is getting a huge deal, as if Nedbank have no issue not delivering on ordered products or commitment. Its like me not paying interest for a couple of months, except that you swipe it before we even see it, then refuse to close my account because there is a few Rand left behind???? Close my freaking account, don't needing a lying, cheating bank who charges astronomical prices compared to other banks. And while you are delaying closing my account to make extra money off me, unwillingly, where the hell is my order?????