Nedbank stanger mall ****

On the 6th of September I went to transfere money to morrow attorneys but I was ****med R33 000 while I was inside nedbank assisted by my private banker.i received a call advising me to change the bank details to deposit to, I also asked the caller to send that new acc number, she sent it.i then showed it to my banker who proceeded with the transaction,only to find it was a **** account number. I called for a recall my banker made mistake n I hv to do another one ,the first one declined as it had a mistake by banker,it also addressed me as Allen Akampe the second one also declined as the recall center said its because it's the second time doin a recall n this one addressed me by my name .I was confused.when I check the number that called it was deleted n also the message with an account number was deleted I couldn't find it on my phone .the banker kept saying I sent the money whereas he was the one who punched everything on his computer processing that payment .I went tobopen a case case no 249/9/2021.i went back to the bank n no one was interested in assisting I asked for the manager n they said she's working from home .they refused to let me speak to anyone who is in charge their reason was that no one is in charge there all in all the manager keeps avoiding me and the banker is still quiet offlate the manager is ignoring my investigators calls this is Nedbank stanger mall branch