Nedbank = standard for incompetence

I have been trying for the past 3 weeks or so to put notice to settle my homeloan with Nedbank and boy is it a tough thing to do. From the 9th of April till today nothing. Firstly, I couldn’t do it on the money app because the guy who took my call when I was enquiring about suspicious activity on my account went ahead and blocked the app without any forewarning, then I had to call the customer care line - why are they called customer care, when all they do is aggravate customer by not knowing what the hell they are doing, I digress- anywho got no help from customer care when trying to put this notice with them and was advised to go to a branch, this past Saturday I went to the Key West branch and when I got there, I was told that I had to call the “customer care “ as they don’t know how to help me, and then the ladies promptly disappeared into the crowd.

Now after all this pillar to post to whatever nonsense, I am politely asking Nedbank WHAT THE FLIP DO YOU NEED ME TO DO FOR ME TO GET YOUR ATTENTION?