Nedbank staff working with ****mers to **** customers!

I’ve just received an sms about paying a loan I never took at Nedbank. On 5th August I was ****med. They withdraw all the money in my account and most of the money in my credit card. The ****mers proceeded to take a loan worth R129 800 which cleared on 7th August. The day I found out that I had been ****med. I immediately reported this to Nedbank and asked for all my cards to be blocked. They told me Yolanda **** is working on my case but I have never heard from her regarding the progress of my case. I have questions?!!!! How did a loan worth that much clear so quickly? Without any background checks and any requirements for me to go to the branch to sign the relevant documents??! When I started my credit card, this process was followed but it wasn’t with the loan. Is someone inside Nedbank working with the ****mers to ***** the customers money? Now I have an sms saying there’s a debit order for me to pay this personal loan which I never took. I have tried calling, I have emailed Yolanda and the forensic department and no feedback to date. I was advised the case would take 4 - 6 weeks and we are past 6 weeks with no feedback from Nedbank! 10 years of being a loyal customer and this is what I get?! Sort this out because I’m not paying a loan I didn’t take and that didn’t go through correct approval channels by your stuff!!!! This is also going to negatively afffect my credit score. Sort this out!!