Nedbank staff provides the worst service and treats you like trash

I banked with Nedbank for over 20 years, bought 2 cars, a house, taken out personal loans which I've paid back really quickly etc. I've had my fair share of issues with Nedbank to the point where I changed banks but decided to give them one more chance as I believed in their values. So now I've moved abroad and waiting for my last amounts of money to be transferred over, from a professional banking client to a non-residential client. Lomile Mokgwasa Relationship Manager: Non-Resident & Embassy Banking | Retail Relationship Banking | Nedbank Limited was appointment to handle my account. What a battle it has been. This woman is so unreliable, does not provide proper feedback, and when she decides to give feedback is just a few words. It like communicating with a wall. I wanted to apply for my UK VISA and asked her to provide a letter stating that my current funds will be transferred into my French bank account. The UK Embassy is really strict and I'm worried that without this letter there will be confusion as all the money will be transferred into my French account. I informed her i needed the letter ASAP as I'm going to the Embassy on 12th Nov. I asked for this letter on 6 Nov. I also filled out the application to transfer all my money into my French account which was sent on 6 Nov. Her feedback to the letter was that she will call that same day, which she didn't but called the next day and said she would send the letter now and the application is with the Global department. Its now the 13th Nov. I app**** for the UK visa yesterday without the letter I requested from Lomile as she just didn't bother to send the letter or even provide me with feedback. Regarding the transfer of my money she rep**** today after I cc a few people from Nedbank asking for their help. Here is a reply " Hi Riona

I thank you for your e-mail.

Kindly note that the request is at the Global department .I will let you know as soon as it has been released."

Really nothing about the letter, what kind of response is this. So I've left SA and this is how I get treated. Who knows when the money will be transferred into my account. But after this I'm done with Nedbank. Reminder I still visit and have family to look after in SA but I NOW I will go to another bank. I'm done with Nedbank once and for all!!!!