NEDBANK STAFF NEED MOTIVATION.

On 27 Sept 2021 I had a problem to access my internet banking. The branch staff were unable to make contact with Card Div. I returned home and called FOUR times. The first three staffmembers were polite when greeting but after I explained the problem, the call was dropped. This is usually the type of service one can expect from Nedbank. I called the FOURTH time and spoke to a "Portia" who did what she is paid to do. Portia was courteous throughout the conversation. She kept her promise by calling me back. There are honestly not many staff worth their salt, but Portia is not one of these. I called back this morning to thank Portia for her service but 'nobody knew her', so via Hello Peter I would like to say "Portia, if you get this message, please call me so that I can say THANK YOU. I REALLY APPRECIATE YOUR SERVICE. YOU ARE ONE IN A MILLION."