Nedbank Staff Must Pay for not doing their Jobs right or for Pooh service delivery

When my card ending with 1105 expired I received an email notification requesting me to respond no if I want to change my card's collection branch location, I responded no because my nearest branch was no longer Nelspruit. On the 7th/08/2020 I called to check where my card was and I was told Nelspruit, I indicated my nearest branch and the rep indicated that Admin will order and deliver the card in 3-5 WD. On 14/08/2020 I called to verify that my card was delivered and the rep told me that Admin did not request the card and indicated that the card is in Nelspruit and a new card will be issued at a cost. I disapproved of the charging since I did not approve of Nelspruit and asked whether admin was working in the week ending 13th/08/2020 and all she could do was apologize. She ordered the card after speaking to the supervisor and the rep and the supervisor ordered the card but had it delivered to Goodwood branch. As I called to check whether Goodwood was near my location I was told it is in Cape Town, and I am not in Cape Town. I demanded the name of the supervisor and the rep and they could not disclose, surely the supervisor is not willing to perfect the service. Now in my third call, I had given out the location of the new branch near me, but I am no longer interested in the card unless those who were supposed to send it to the right location have paid for the charges. I will not collect unless the charge I reversed back to those who are wrong.