Nedbank Staff Misinformed

<p>I recently went to the Nedbank in Northgate. I received an sms that advised me that I MUST switch my magstrip card before the 17th of July 2016 for a more secure chipped card. The SMS stated it was urgent and that the switch to the safer card was FREE.</p> <p>I went into the bank & was assisted.b My card was switched. & old card destroyed. I later recieve an ATM Card Fee of R60.</p> <p>I have called the branch in question, & only a message was taken. No account credentials or anything else = very unprofessional.</p> <p>On the same day I did go with my partner to change her card also, to the new chipped version. It is likely that she too has been charged.</p>