NEDBANK STAFF - INEFFICIENT, *********** AND INDIFFERENT.

I had to have my credit card replaced as the actual card stopped working.

Requested this simple action in November 2021.

I have still not received the correct card, nine months later.

Apart from delay after delay, excuse after miserable excuse, the card has also been delivered to the wrong branch !

It has been delivered to the correct branch also, but then I was not informed and said card was destroyed.

What was probably the most impressive was when they managed to deliver the wrong card to the wrong branch.

To add insult to injury is that it is absolutely impossible to get any of the five staff members (this includes the branch manager, my business banker, the branch manager’s manager ) now involved in this matter to respond to emails. If you are lucky enough for one of them to answer a phone call their excuse is that my almost daily e-mails go to their junkmail and that is about as helpful as they get.

When I was honoured with a phone call from one of them Friday late afternoon (after I threatened to go to social media earlier in the day ) I was expected to confirm the credit card’s digits off the top of my head whilst negotiating traffic! If it was not so frustrating, their level of incompetence would be laughable.

For 24 years I have always said that I am happy to be a Nedbank client. I am certainly no longer.