NEDBANK STAFF CLUELESS TO EFFECT A SIMPLE TRANSACTION TO A FOREIGN BANK

I am absolutely appalled & most disgusted that Nedbank are unable to do a simple Eft to a foreign bank account. I have been trying to send money to 2 of my clients, one in USA and one in France. I just cannot believe it - 2 weeks, delay after delay, excuse after excuse. The people employed have absolutely no idea whatsoever how to do their jobs. Am not even sure who I am dealing with anymore - have been emailed by at least 4 staff members, each one passing the buck as they all appear to be clueless as to how this transaction should be done. Nedbank have put me in a MOST EMBARRASSING position with my clients who believe that I have no intention of paying them. This is my worst experience in business banking in 25 years. And very sadly, my transactions have STILL NOT BEEN COMPLETED due to sheer incompetence !!!