1 reviews | Active since Mar 2016
Nedbank staff accuses customer of *****ing her Cellphone in the Branch
I visited Nedbank Kempton park west street on the 1st March 2016 and was assisted by Janet Matosela , 2 days later my debit card was retained at an ATM and l went back to Nedbank kempton park west street to report that my card was retained on arrival I was asked to wait for Janet Matosela who then came and took me to an office with 3 other Nedbank. Employees and Janet closed the door of the office and started to accuse me of *****ing her cellphone and she said that is why we blocked your account and your card was retained, you stole my cellphone on the 1st March 2016 , you where the last client I attended too<br> I was detained for about 2 hours in that office waiting for the police man to come and upon arrival the police man asked Janet Matosela if she had actually seen me taking the cellphone and Janet Matosela rep**** yes we have the video , the police man requested to view the video recording and they viewed it and found that I had not ****** her cellphone she then asked the other employee if she should remove the block on my account since the police were not arresting me. People now see me as a cellphone ***** my character has been deformed
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
Your concerns have been noted and a resolution manager will contact you to discuss the way forward.
Kind regards
Client Experience Team
