Nedbank speechless

I haven't heard a word from Nedbank since my report of 28 May! No feedback. I have another gripe: No provision is made for elderly or disabled customers. They have to wait until it's their turn, sometimes up to half an hour just to collect a cheque book! The new ticket system sucks. Other banks at least make allowances for the elderly to go to the front of the queue or have a queue of their own. I'm glad I switched banks.