Nedbank Southdale Branch bad service

Southdale branch needs a change of management, the branch opens at 8:30 am on Mondays but one Monday the 29th of February 2018 I went there as early as 8:00 because I wanted to be the first in line to avoid being late for my 9:00 am shift since I work only 20 minutes away from Southdale. The branch only opened at 8:40, the teller was late waiting outside with us, when the branch finally opened the doors, the teller had to start his system which also took about 15-20 minutes, eventually at about 09:20 another teller came and assisted us. Not only this, there's a lot of unpleasant things that are taking place in this branch, the branch is usually not so busy (unless its month end, understandably) but when you get there, firstly no one is receiving people and showing them where to go as they walk in like other branches do, and then when you find where to go, there's no long lines but you have to wait a long time because they either have one teller or the tellers have no sense of urgency so you end up spending more time than necessary at the bank. Then their ATM's are usually faulty, like this week they have been faulty since Monday, What is the management doing about it? And when the ATM's are working you can't make a deposit at the ATM's once the branch is closed. As far as I know Nedbank is a corporate bank but their service is appalling, they also need to do something about their Enquiries side in all their branches because most the branches have only 2 tellers at Enquiries which is always a nightmare because your tellers have no sense of urgency, we have other things to do. I had to spend an hour at the bank just to get a new card, and when I got the card it had wrong names on it I mean that's ridiculous, we know that with technology improving there's now more self service tools but these don't work all the time and some things require one to physically walk to the branch and if the service is this bad, then one might have to consider looking at other banks.