Nedbank SOS Update - Disgraceful Customer Services

Disgraceful customer services. I have been made to wait over 3.5 months to get my Nedbank app changed over to my new overseas number. Week after week of empty promises that my case has been escalated. Absolutely shocking! They do not communicate with me until I email them first. I have never been treated so poorly by any banking service in the past. Apologizing for the delay helps nobody. We deserve fair treatment for services we pay for each month. I suggest removing SOS from the subject line....if this was an emergency situation, I would have been dead before Nedbank tried to rescue me! Appauling.