Nedbank Somerset

On the 23rd of December R24000 was withdrawn out of my Mother in law's bank account. She immediately notified the Bank. On the 27/12/2025 She went to the Nedbank branch in Somerset Mall. They gave her a reference number. And every time She follows up , she gets told the ***** department is working on it. But is can take up to 3 weeks. They have frozen Her account but She can still use Her bank card. Which does not make sense. This looks like an internal job, as they new exactly what Her daily limit was and withdrew just enough not to exceed the limit. So if this an internal job they have access to her ccv number on the card. R24,000 is not a small chunk of change. And I can not understand how they can expect Her to wait another 3 weeks for this to be resolved. Can someone please assist with this matter as soon as possible. As Nedbank Somerset Mall can not be bothered. You can contact me on *** to obtain all Her details. Regards Marinda