NEDBANK SNAIL Credit Card delivery

<p>So I once lost my nedbank cards and then I closed them for any theft activities which can happen should someone find my cards.</p> <p> </p> <p>I proceeded to order my cards (cheque and credit) and told them to deliver my cards at Nedbank Nicolway shopping centre as that's close to work. They called me after a few days to tell me that my cards are ready for collection. When I get there, they issue me with a cheque card only and I asked about the credit card and they told me it would take a while a little longer. I said ok fine , you'll let me know when I can come again to collect my card because I'm a 5 minute drive away from Nicolway. I told myself I wasn't going to pay until the deliver the card and use the money for other financial means.</p> <p> </p> <p>To cut a long story short, it's been 3-4 months with no credit card and yes I didn't pay deliberately because of that. Now the bank ended up taking their money and I knew it would happen some time or another for me not to be in arrears (understandably so).</p> <p> </p> <p>I then call them on Thursday 04 May to find out the status, only to find out the card has been "stuck at dispatch". For x3 Months really????? At this point, I'm dissapointed and a bit angry. I then proceeded to order my card YET AGAIN and they advised I'd get my card Wednesday or Thursday latest WC 08 May.</p> <p> </p> <p>Then I called them now to find out what had happened now seeing that they are taking so long deliver, only to find out my card has been delivered in Rose Bank. I mean really now? Who said it must be Rose Bank.</p> <p> </p> <p>I further requested for the card to be delivered here at Nicolway (assuming it would take not more than a day because of the distance I guess), the lady took my details and said she would call me back.</p> <p> </p> <p>She called me back after 15 Mins and told me the card would be here (Nicol Way) in 3-4 working days...... Now you can imagine my Anger at this point.</p> <p> </p> <p>So I asked her again, how long it will take and she calmly responded 3-4 working days. I blasted her (I'm not apologetic about it) because she decided to order me another card without even running the situation by me?</p> <p> </p> <p>I further proceeded to raise my voice-it's normal to do so out of frustration and when I was reason with her as to that "you guys (nedbank) messed up, you then need to make it up to me" in a sensible way and that's to get my card from Rosebank to Nicolway sooner. She then suddenly dropped the phone...... it ended right there.</p> <p> </p> <p>So this could've been a story I could cut short but I wrote it out all so you can see the journey and understand my frustration.</p> <p> </p> <p>In the end, the model of the story is: Banks need to make it up to their customers especially after they ****ed up and I don't see why a branch to branch delivery could not be done because that would've been an easy solve than what's happening. FLEXIBILITY IS WHAT YOU ****EN LACK NEDBANK</p>