Nedbank, smeels like saambou

I have been with this bank for just over three months now. And I am absolutely disgusted by what they call service. I am on the "Professional" package and get charged crazy fee's for it since i am meant to have a private banker.. However this person assigned to me just ignores me flat out. I try to call on the phone and she is never able to take my calls and also never returns them, I send email and am lucky to receive a response in a week sometimes two when I follow up at least twice. I have 5 times requested someone who has time for me twice through their app three times over the phone where I am told that I need to speak with the branch manager and they will put me through only to never get through and also never have my call returned it seems that nedbank sandton city if not the whole bank has the same way of dealing with their customers...