Nedbank Small Business is Useless, Don't be fooled

If there was an option of zero I would rate this bank zero. This is a useless bank that can ruin your name. For all small businesses out there think twice about creating a Nedbank small business account. We created a small business account with Nedbank early May and on the 22 of May 5 fo our clients paid funds to this Nedbank account and we had an ample time of 2 days for service delivery. The funds cleared into our account and we could not transact. We went to the branch and our relationship manager informed us that they would call and reinstate the features on the app. We went to the bank 3 days in a row and still say someone would call. We needed to get material and we could not transfer funds to our suppliers. We went to see the banker again Alex and they could not provide us with anything kept on referring to forensic that they would call. 2 of clients cancelled the service and we had to refund them their money back. We went to the branch to ask the bank to transfer the money back to our customers and they informed us someone would call us. The branch manager could not even do anything regarding this issue and not even issuing us a bank statement!!! An hour later Derby from Nedbank called and she asked the source of funds and I responded it is a construction company, the funds are coming from our clients. She said she would call the banks involved and get back to us and till now no one has called. One of clients called us informing us that their bank had called informing them to be careful of our business. Why doesn't Nedbank refund all our clients and close their account. We are in a state now where our customers are furious with us as we are failing to deliver service to them. Small business means there has to be flow of money for our operations, you are being suspected because the account is new???? The branch manager and the banker are completely useless. This is trash bank and when got there I realised that there were 3 more people experiencing the same issue.