Nedbank slower than ever

What an absolute laugh, I app**** for a credit card online on Friday 19 February 2021 and was "pre-approved", I immediately sent all my documents to the email address provided. On Saturday morning I received a call confirming what name I want embossed on the card which I duly provided and was told that on Monday I would be contacted to finalise, on Monday morning I received a message telling me that somebody would contact me - nobody ever did. On Tuesday, which was a fun day, I decided to follow-up on the application myself because something was clearly not connecting, nobody could find my application - they searched against my ID number, my name, my blood type and still could not find it. Eventually after spending an hour we agreed that Fezile would complete a new application for me but the problem was that her shift ended at 16:30 and I was only available at this time so she agreed to call me at 8:30 the following morning which she never did. At 09:26am I received a call from Mpho - they had found my application and needed to confirm my email address (which was on the original application), Mpho was far less helpful and did not seem at all interested in my troubles and told me simply that they have 10 days and were within the 10 days but noted that my application was in the final stages. Then at 09:41am Fezile called me to start a new application - I told her that apparently my original application was now found and nearing finalisation.

I have not heard another word from anybody at Nedbank and I have no reason to have faith in their ability to actually finalise this application within a reasonable time, yes they have SLA's but those should be worst case surely, I would think when you are trying to win over a customer from another bank that you want to put your best foot forward and return calls when promised and exceed expectations - customer service 101. I am not convinced that Nedbank has become a modern business, I was hoping that given their swift response to my MFC application that they had upped their game but now I truly wonder.