Nedbank Sloppy Fica Service

I was requested a month ago to renew my FICA information which I immediately did at Nedbank, Sunward, Boksburg On Tuesday last week I find all my accounts frozen After many, many calls to their help line *** and two visits to the Sunward branch, my accounts are still frozen They have now requested statements of Income Source and Wealth (HA HA), information which they could have requested a month ago This was submitted at Sunward this morning I had to borrow money from my wife over the long weekend It's month end and I am unable to pay my accounts or receive payment of money due to me

SLOPPY SLOPPY SERVICE TO SAY THE LEAST