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enzovelez E

1 reviews | Active since May 2016

16 May 2016, 13:39

Nedbank silently standing by whilst ********** **** my account

<p>I logged a report with PASA on 15 March 2016, regarding ********** debit order activity on my account. The turnaround time for such cases is supposedly 14 business days. 2 full working months later and I have yet to receive any tangible feedback regarding my case.</p> <p> </p> <p>I guess Nedbank must be in on the ****, since they charge me an "Honouring Fee" everytime they collect my bond repayment and there isn't enought money in my account, thanks to the ********** debit orders. I get ****med, then I get charged for not having enough money in my account...because I got ****med. Then I still have to get into my car, drive to the nearest Nedbank branch, stand in a queue to reverse the ********** debit orders. ********** win, Nedbank wins and I'm the biggest loser...</p>

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Replies (1)
Nedbank
Nedbank's reply16 May 2016, 14:09
Official
Dear Enzo, we note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint. Kind regards Client Experience Team