nedbank signet a disaster

Writing this as i wait in nedbank signet. Joined the queue at 8:55 got my ticket at 9:12 A005 to open an account. There were 2 people already at counter 1 and 2 including the customer who was behind me. They had no tickets but got served. At 9:30 only when i complained they called out A001. That took 28 min. A002 got called out now at 9:58 one hour for 2 consultants to do a001? Maybe i should just walk away if this is the dont care attitude of the staff and for them to be serving clients not in the ticketing system first. Never experienced this in my life with ANY other bank. I feel dizzy wondeting how long it will take till my number A005 is called out. Bu the way only 2 sales counters were open. I always assumed nedbank were professional. I have taken a picture of your queue screen as proof