NEDBANK SHOULD CLOSE DOWN THEIR INSURANCE BUSINESS

I have registered a claim with Nedbank Insurance for my Gate motor more than 2 weeks ago. Claim number C ********** 69004 . The first service provider wanted me to conform to their time availability. When i called Nedbank to Complain, the agent asked ME who the service provider is. The second service provider that came to my house diagnosed the Gate motor problem but could only come +- a week later which was yesterday (24/11/2017) to fix the Gate Motor. When the service provider finally came yesterday to fix the Gate Motor, it became apparent that they had misdiagnosed the problem in the first place. The service provider had to get in touch with Nedbank to get re-eauthorisation for the claim given the new diagnosis that came to light. I called Nedbank yesterday about the re-authorisation but was transferred from pillar to post and when i finally got to the correct agent they still could not give clear answers to a simple question: MY FAMILY IS NOT SAFE, WHEN WILL MY GATE MOTOR BE FIXED?

Over the past 2 weeks i have had more than 3 instance whereupon myself and my family were stranded and locked in the yard or locked outside, the worst experience being my wife and our 4 year old son and 11 month old son being stranded outside our house at night with me far away away from home. I and my family do not feel safe as now the gate is wide open and cant close. Mr. Vassi Naidoo and Mr. Michael William Thomas Brown, im sure your Gate Motors at home are working safely, when will mine be fixed?

If it cant be fixed today, then Nedbank Insurance might as well close and Nedbank concentrate on Banking.