NEDBANK - Shocking Service from different Departments - PATHETIC & USELESS

On 2 June 2025 money was ****** out of my account through a *****ulent email. R 18 000.00 was ******. I immediately phone the Nedbank ***** department. All my cards were stopped, and also my online and mobile app banking was stopped. I followed all the steps as indicated over the phone by the ***** department. I also opened a SAPS case number CAS14/06/2025. This I submitted to the ***** department. The next day I went to the bank to re-instate my banking details as I needed access to pay my employees. This was done after 3 hours and R 500.00 later for new cards etc. I also emailed the "Interim banker" Mrs. ************. I only received one email from her asking for the ***** case number. Never again did she follow up on me. After no response or any feedback, I phoned the ***** department again. they then gave me the following name and said she is the investigator working on the ***** case. Mrs. M**** ('mon***@nedbank.co.za'). I emailed her on 7 July 2025 and did not get any response. I then decided to send an online email through Nedbank website to the complaints department. I received an email back from Mr. B******** 'Client Service Manager' saying that he will, and I quote " I have requested the investigator to prioritize your case". I never heard back from him, or the investigator since he responded on 8 July 2025!!!!! Even after numerous emails to him again. Originally, the ***** department told me it will take up to 6-9 weeks for the investigation to be completed. I had to do everything on my own through contacting them. I never had one phone call from anyone at Nedbank to help me through the process. I only received an email from the complaints department after I complaint again, stating that they will come back to me. This was end July 2025. I have all these emails on record. I again contacted them on 31 July 2025, but with no luck or any feedback, or any response. Since my last email send to their complaints department on 31 July 2025, I still did not have any feedback from them, not even a phone call. I have followed the correct procedure since day one. Not even the ***** person that was appointed on my case ever phoned me. ….. and it’s 8 October 2025