NEDBANK, SHOCKING SERVICE FOR A NEW CUSTOMER

So I decided I wanted to leave my bank FNBand move over to Nedbank because I was quite impressed with their savvy bundle account. There I Was applying for the account online and WOW what a night mare. I app**** for this on Tuesday the 4th of Aug and till today no feedback from them. The application process required me to attached my payslip, ID and proof of address and was also required to state which branch was close to me and I chose the one in Parow Sanlam centre. Now today I called the call centre and asked about the progress of my application and I spoke to 2 different agents and they advised me if it was a savvy bundle that I app**** for then it wont be picked up online ? Huh Really Nedbank? Any hoo the agents advised me to find out from Nedbank Parow because my application wold have went to Nedbank Parow centre. And I called Nedbank Parow centre and I was transferred to enquires and I waited till the line dropped. Called again and was advised enquiries was not available . Called Nedbank parow centre for the 3rd time and the agent I spoke to was in enquiries and was rude but all in all was told my application could not be found and there I wanted to move over to Nedbank