1 reviews | Active since Feb 2015
Nedbank - shocking service and flawed systems
On Tuesday 2nd February I went to put in fuel and draw money at a ATM. To my horror my card was swallowed by the ATM and message was \Card ****** contact your bank". I went to the bank only to find that they had decided to block my account without my consent or even contacting me to inform me of this. It is rather embarrassing when you run a business and you cannot access your own money. I can understand the banks view if the account is misused or not run properly they can block it.<br> <br> i know that i have gone over but no fault of mine but the system in place that Nedbank uses. When you swipe your card the transaction does not come off your bank balance immediately. It will will take a day or two before it appears and if you do not have sufficient funds they honour it and charge you a whopping fee of R90 which they call a \""Honour Fee\"". So the balance you see in your account at any given time is false and not a true reflection of what is available. <br> <br> I have spoken to the business manager about the systems but clearly was ignored. Proof in this is that it is now Thursday and I have not even received a phone call from the bank or to tell me whats going on with a account I cannot use."""
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
We acknowledge your frustration and sincerely apologise for the inconvenience. Our service experts are investigating and will be in contact soon.
Kind regards
Client Experience Team
