NEDBANK - shocking experience

I have been struggling for quite some time to get my paid up letters from Nedbank. A request was sent a month to close up all accounts, yet Nedbank disregards any requests and keep on levying fees for an account not use since 2017. Fees were settled on two separate occasions - I have requested and requested and no one is assisting - Nedbank is taking money which is not theirs the customer follows the correct steps and protocols yet Nedbank is not coming to the party - very shocking