NEDBANK - SHOCKING DIS SERVICE

I was locked out of my current account and have not been able to have access to my account online. Today I went to Rosebank to sort it out. Walked in - waited about 5 minutes and then someone came from outside and asked me if I was waiting - my response was yes - hers was what for. I explained I could not access my online banking and she said let me see the app. I do not have the app on my phone and was told to download it which I did. I could not enter the app as it denied access. All this time this person was chewing gum and chatting to other people. She told me there was something wrong with the system and then we went to the machine outside. Once again we tried and were not able to access it - I was then told that all the systems were not working. I asked if I could please see someone inside and was told that they had all been told that the system had something wrong so the would not be able to assist. Still chewing gum and chatting to those around us. I asked how long this would take and she said she did not know but I must go and do shopping and come back (I did not go to the mall to shop - I went to rectify my problem. I was angry and frustrated as I needed to access my account and she shrugged her shoulders and painfully slowly walked back into the bank. I then went to the Hyde Park branch and was greeted by someone at the door who tried to help me and was not able to so she asked Tsepho to assist. Result - my account had been blocked as I had used the incorrect password too often. He very kindly rectified that for me and was patient while I was changing my password. This was after the closing time and both he and the Security person waited patiently ......... I am now able to access my account but still not the app which I cannot get into! I would appreciate it if this is escalated as I will not stop until I have spoken to someone who has authority and is able to take this up with Rosebank branch which is very consistent in pathetic service.