NEDBANK SHOCKING CUSTOMER SERVICE
My Nedbank Current Account has been going for 50 years! They do not look after there client base. They take no limits but to insult you when you call in to complain. They have no sms notifications, to support you, nothing and then they want to take more money than whats in the account and put you into overdraft, :)! I do more on my Nedbank Credit Card than current account. Have only one debit order left on the current account and transfer money in as needed from my credit card. Yes, this is my responsibility to manage my credit. NEDBANK, some heads up would be a good client relations gear. But, Nedbank takes their maintenance fee of R110 and puts the account into overdraft, that they never charge or reverse! One stop order for Liberty goes through between 5 -7th. I look at this account on the 6th, I see the stop order has gone through, I transfer immediatily in the morning enough to cover the overdraft and the maintenance month end and the next months stop order. All this done within 24 hours of the amount coming off my account on morning of the 5th and its received on the 6th. Nedbank then reverse the Credit and charge me R60 on top of it on the 6th!! Less than 24hrs and they have the money and still reverse and charge me. I am livid at myself and more so at their disability to handle their customer base and give you CUSTOMER SERVICE, like Standard, FNB, they are give you service. I am cancelling my Current account after this insult! REASON: Less than 24 hours of being in overdraft, without a limit, for 24hrs without notification. I rectified without their notification and still they penalize me and reverse a stop order, I am now over NEDBANK!!
Kind regards
Client Service Support
Kind regards
Client Service Support
