Nedbank : shocking

Tzaneen nedbank branch is in the dark ages with such poor service and this is not just after yesterday’s experience but this has been happening for years!.. the 59 second greeting that is advertised does not happen. As one banker told me - while shouting it across the bank as he sat in his chair that all he has to do is a smile within 59 seconds, which he never did. After waiting for someone to help me... over an hour and 20 minutes . while other customers pushed in and demanded help, this was after their own frustrations with this branch. A simple solution is to take a number and get helped in an organized manner. The branch manager told me that this branch doesn’t qualify for this type of system. Then once we are helped, we were told that they can’t help us because the banker is not yet trained on the new system which was implemented over December that it is also on a go slow. So, they can’t help open 2 student accounts. The bank manager was not aware that the system was upgraded and was clueless on How to help us. Other people had been sitting with one banker for 3 hours waiting for system. The bank manager was never on the floor nor provided any assistance.

The customer service at nedbank is steadily dropping . After banking with nedbank for 35 years ... I am definitely going to another bank. Very disappointing Nedbank Tzaneen branch that they are unprofessional, unhelpful, not equipped to deal with Nedbank products.