Nedbank Sharp ID payment missing - 2 Months still not paid back.

I done a sharp ID payment 26 June23, suppose to get the money within 30minues hey? NOT AT NEDBANK. The money went missing.... It has been 2 months, supervisor @ Nedbank complaints keep saying Absa has the money and will pay me back within 48 hours???? But nothing.... In the interim every single time I phone him, he is busy. Don't think you can hold on for him, NO SORRY. Or speak to someone else, NO SORRY or his supervisor NO SORRY I am only allowed to speak to him or NO ---CORRECTION I have to wait for him to phone me back, WHICH HE DOES NOT DO! or if I am so lucky to get a reply I am told the same story by him over and over, Absa confirmed the money is by them and will pay me within 48 hours. It's been 12 days..... total of 2 MONTHS still nothing. .....O AND It is not Nedbank mam it is Absa .... so tuff luck. .....THE BEST PART IS DO NOT THINK you can speak to the branch manager..... O NO, make an appointment on the app then drive to the store to try and get my money back. This is Ridiculous!! Poorest service I have ever received...