Nedbank settlement discount terrible service

I emailed Nedbank Credit Card division on Sunday 13/12/2020, to request a settlement discount on my credit card.

I was contacted on 14/12/2020, but was sent from pillar to post and transferred to over 4 different consultants because each of them said they couldn’t help me, and was transferred to the next consultant- bear in mind this went on for 15mins.

The reason I requested a settlement discount was because of a decrease in my household income due to COVID-19. Nedbank does not seem to show “Ubuntu” or understanding to their clients financial status because of COVID-19, but just greed for money- or at least their call centre agents portray this version of the company.

With unprecedented circumstances, surely Nedbank should be helping their clients and ensuring they retain as many of their clients as possible, but instead they are losing clients with this attitude.

All I want is to settle my credit card debt and be done with Nedbank and close the account permanently!