NEDBANK SERVICE WORST RECEIVED EVER - ***** ON YOUR ACCOUNT A JOKE FOR THEM.

To who this may concern,

I have had difficulties this past 2 weeks with Nedbank branch at Cresta Mall Shopping Centre. I have received an email from a consultant from Group Exchange Control informing me about transaction taking place in my account, and asking to respond if i were aware of this where i rep**** with email stating that i did not authorize the transactions and it needs to be stopped with immediate effect. I did respond with email stating clearly the above. I also phoned the lady to confirm if she received the email an what the next step is for me to do as i realized that a large amount of money went out of my account, this reflecting a lot of small amounts deducted. On the same day, 20 December last week i realized my account were in a minus, which were impossible at that stage. I went to Cresta shopping centre which is nearest to my address of employment. I spent 2 hours in the branch, blocking my card and filing a dispute informing them that this needs to be stopped as i am not aware of the transactions taking place. The consultant assisted me in blocking my card, and ensuring me that this will not be able to happen again as the card is blocked and it seems like someone does have my card details, which enables the transactions to be performed on my account. I were informed that the documents were mailed as i stood in front of the lady, she said that Nedbank head office ***** department will contact me and investigate the matter. Very upset and unhappy, left without any money for the festive season, i left the branch, rushed to work as i were already way over my break time. i contacted head office on Monday 24 December, to follow up and confirm if the documents were received by the ***** department, where they informed me that no case have been opened nor documents received. they can only see my card is blocked. I thought then, give another day so i decided to contact Head office again this morning, battling and holding on for over 18minutes after been transferred to 2 other departments... I were once again informed that nothing have been received so no investigation can start as no case have been opened. After being cut off over and over again, i decided to once again go to the Nedbank branch by myself. At Nedbank Cresta shopping centre, i spent over an hour, after decently requesting the branch manager to see me as i am getting nowhere and need to explain myself over and over again... A helpful consultant tried assisting me, but without success i had to leave the branch again as the Branch Manager advised the consultant he cannot see me as he is "VERY BUSY".. I asked more than once to see him as it feels like although i am a Nedbank client for over 4 years, this is a matter of urgency but it feels like i am nothing. IN OTHER WORDS, ALTHOUGH I AM A NEDBANK CLIENT, NEDBANK MAKES YOU FEEL LIKE ****! I did advise the consultant if i do not get any assistance from the branch manager i will take this to social media and i will take this further. it seems like this is what the branch manager preferred. Not only for all this inconvenience, the following were mentioned and complained about at the branch today. After my card were blocked on 20 December 2018, foreign and unknown transactions and deductions went off my account, dated until 24 December 2018. This amounting in a larger amount disappearing from my account. No explanation could be given, and NO assistance were received as i CAN NOT UNDERSTAND how this can be possible and happening AFTER my card were blocked!!????? it feels like i need to sit back, and see how my money are enjoyed by others while my account goes into a minus, not to say that i get charged HON fee's for these transactions as well. I WILL NOT ADVISE ANYONE IN FUTURE TO BANK WITH NEDBANK IF THIS IS THE SITUATION AND TYPE OF SERVICE RECEIVED. i feel anyone can be treated better than this. if i were the branch manager and head office, i would at least do my best in making this case a priority and assisting my client in the best way possible. Unfortunately i cannot say this is happening, it seems like as long as Nedbank is happy and making money, nothing else matters. I am not sure where this will end, but i am not willing to leave this here after only putting up a review on this site. if this is the way i am treated, i want as much as possible , people and clients to be aware of this. It is very sad to think you will hope to get some response after complaining and referring cases like this to and on social media...