Nedbank SERVICE sucks

I have been a client of this company since 1985. I have had numerous homelands from them. They have earned a fortune from interest from credit cards. I am supposedly a PCB. Private Client. We have recently sold our property and have purchased another. PAID in FULL. Value R1.5 Million. In other words -not bonded. We apply for a paltry R350K and get declined[ in my wife name] Their personal banking interaction is pretty dam useless. But here is the caveat. Sanlam and Direct Axis will willing give us credit at a much higher percentage. Nedbank, Im really really disappointed.