Nedbank - Service should be much better.

I've called in to have my internet banking unlocked because I've blocked myself from using the account. Meanwhile, when I returned to the app, I found that this too had been blocked. Which I now need to go into the branch for to actually unblock. This is exceptionally inconvenient and a waste of my time. Needless to say, the second agent, being aware of my frustration, didn't handle the matter with the greatest aplomb. Insistently telling me that if you're blocked on the internet facility you will be blocked on the app as well. Which is untrue as I have been using the app without problems for this entire time! I am slowly becoming frustrated with the level of service received from Nedbank. I am definitely avoiding the branches as the service in the branches is actually ridiculous!