Nedbank service quality declining

Nedbank seems to be having serious software and communication problems.

I have been waiting for three weeks for a response to an overdraft application, and the excuse is that their new software is giving problems.

This evening I tried ringing the Nedbank Client Centre (***), and the automated reception messages were barely audible. I then I hung on for a full three minutes listening to repetitive music-on-hold, getting no further.

I tried ringing on their 086 number, but the quality was even worse.

Is this a matter of too much time and effort on ugly redecorating of branches, and too little attention to basic services?

I am beginning to lose confidence in a bank that I have been with since 1980.