NEDBANK SERVICE PATHETIC

I went to the Nedbank branch in the first week of April and requested that they close my Current Account due to bad service. I filled in all the forms. About 2 weeks after that I got a phone call to ask me to send my Id, proof of residence and salary slip to the branch as I have to apply to have the overdraft facility cancelled! I comp**** and was assured that the account was closed. A week ago I got a sms from Nedbank informing me that my \closed"account is in overdraft. I went into the bank and spoke to the lady at enquiries. She confirmed that after 1 MONTH my account has still not been closed and that they will reverse the bank charges and close the account immediately. A week later"