Nedbank - Service levels are appalling

I am truly appalled by the level of service I have received form Nedbank in the last 2 weeks. The Menlyn Mall branch has been disappointing - I've been there three times this week (taking time out of my working hours) and keep receiving incomplete information. I am new to the bank and no one bothered to provide my Profile number, which means I have to go back, for a FOURTH TIME, to obtain this information. My cellphone number on the Approve It page is incorrect and I cannot make purchases online. Everytime I call your service centre, my calls are dropped and no one bothers to call me back. This is truly appalling!