NEDBANK SERVICE LEVEL HAS GONE DOWNWARDS.

Is it just on me or is Nedbank level of service getting pathetic by the day? So I lost my Credit Card and Savings Account Cards sometime last week. I went to a branch in Centurion Lifestyle to get new cards and get the older cards BLOCKED on 15 May 2019. I got a new card for the savings but was told that the CREDIT card has to be app**** for and will be ready in 2-5 working days (I do not know why it would take that long). Anyway, on Friday I found my OLD Credit Card and went back to the branch to get it RESTORED and cancel the application for the new one. YOU CANNOT reinstate a LOST card. The question was why? The answer was that is how it is. I asked what is the status of my new card - The answer is I DO NOT KNOW. Today - 6 days later, I call their contact centre, they do not know still when I would receive my CARD. SUCH INCONVENIENCE