NEDBANK SERVICE IS UTTERLY POOR

I'm beginning to regret switching from FNB to Nedbank. I was hijacked and abducted on August 27, 2022, and my card was taken, and they withdrew money from my account. I logged a case with Nedbank, and they advised that the ***** department would investigate and advise further, but no one has contacted me as of today. I app**** for a new card, and it took me more than three weeks to receive it.

There was a time when their consultants were calling me left, right, and center offering overdrafts. Today, when I'm in need of one, which I app**** for on their app, they tell me that there's an issue with my profile and that I need to go into the branch. When I get there, they ask for my payslip, which surprised me because my salary goes into their bank every month, so why ask for a payslip now? It's been a week since I app**** for the overdraft, and they're still dragging me along. I'm disgusted and disappointed with how Nedbank treats their customers; everything you need or apply for requires you to visit a branch.