Nedbank service is terrible.

A week or so back I received an sms from Nedbank telling me to check my email. I did and found a rude letter with typos. Recently I had occasion to phone them to resolve a very simple question. After 6 hours on the phone I was still not able to access a banker. I thought this time I would send them an email as the message from them seemed ***** anyway. I typed my message into the "contact us" box and the next day I received an email saying they do not respond to queries by email as "it contravenes banking regulations" ???? They referred me to their 0800 number yet again. Clearly THEY do not phone clients-it is up to you to sit for 6 hours on the phone again and again. I have left it now. When I started banking with them 40years ago, they had a stirling reputation. Now I see their trust index is 1.8 out of 10. I can see why people don't bank there anymore. Friends of mine have just changed to another bank. It is easier to see your dentist or doctor than talk to a banker.